Returns and Exchange Policy
Thank you for shopping at cuscool !
We do our very best to make your experience with us as wonderful as possible. By making a purchase you agree to our return policy below:
Size exchanges from us to you are 100% FREE! The exchange must be postmarked within 30 days from the day you received your order.
We do not pay for return shipping labels on exchanges. However, we do pay for the shipping when we send the item back to you!
Only one exchange per item per order will be accepted.
Please submit your exchange here: email@example.com
Our return policy period lasts 30 days. If 30 days have gone by since the day you received your order, unfortunately, we are unable to offer you a refund or exchange. The return must be postmarked before the 30 day period ends or the return will not be processed.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items that are washed or dirty will not be exchanged or refunded.
We do not accept returns or exchanges unless there is a product quality issue.
Our sizes are 100% accurate. Please choose the appropriate size based on your own body shape. Any returns or exchanges due to incorrect sizing will be at the buyer's expense for shipping.
Shipping costs are non refundable.
You may submit your return here: firstname.lastname@example.org
(Items will always be marked as such on the listing)
Final Sale Items
Limited Edition Items
Seasonal Items: non-returnable for refund only. Size exchanges accepted.
Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
Lost or stolen packages
If the tracking says "delivered" and you did not receive it please contact USPS to see if they can find it. We recommend checking with neighbors as well.
If you still cannot find your package, please contact us and we're happy to help.